This is another difficult area for those who elect to engage the services of a McKenzie Friend.
There is no governing or regulatory body to which a Litigant in Person can make a complaint in respect of errors, poor conduct or unethical behaviour by a McKenzie Friend.
Complaints about McKenzie Friends who are registered with the IoP, NALP or PPR can be made to those organisations. However there is no requirement for a McKenzie Friend to register with them.
The McKenzie Friend Organisation will accept complaints about McKenzie Friends listed on our site and has a procedure for doing this.
Links are provided below to other organisations for your information.
The Professional Paralegal Register (PPR) is a voluntary registered scheme to promote professional paralegals as a recognised fourth arm of the legal profession and to enhance consumer choice and protection. Only paralegals that are on this register are regulated by us.
Professional Code of Conduct
for McKenzie Friends
There has been much debate in recent months about McKenzie Friends needing to be Registered, Regulated, be Insured and have a Code of Conduct to safeguard consumers and professionals.
It is a difficult subject given the scope of McKenzie Friends, the range of skills and qualifications they have and the often voluntary role they perform.
The only requirement for a McKenzie Friend to assist a Litigant in Person is the Practice Guidance1 issued for Civil and Family Courts in 2010.
The Practice Guidance can be downloaded (PDF File) here. (Opens new window.)
Note 1: The Practice Guidance 2010 covers the jurisdiction of Civil and Family Courts in England and Wales only. There is a separate Practice Note for Northern Ireland. Scotland has Lay Advisors who are similar to but not the same as McKenzie Friends. Please email us if you need further information regarding this.